Shipping Policy – Orna By Classica Jewellery

At Orna By Classica Jewellery & Lifestyle LLP, we ensure your orders are delivered safely and on time. Please review our shipping policy to understand our delivery timelines, charges, and procedures.

1. Shipping Locations

  • We currently ship only within India and do not offer international shipping.

  • Delivery is available to all serviceable Indian PIN codes.

2. Shipping Charges

  • We provide FREE shipping across India on all orders.

  • There are no hidden charges or additional fees for standard shipping.

3. Order Processing Time

  • In-stock products are processed and dispatched within 48 hours.

  • Made-to-order pieces take 5-7 working days for crafting and processing.

  • In case of any delays, our team will update you promptly.

4. Estimated Delivery Time

  • Orders are typically delivered within 5-15 working days, depending on your location and courier availability.

  • Express shipping is available for urgent orders. Contact us for priority delivery options.

5. Shipping Partner & Tracking

  • We have partnered with Sequel Logistics, a trusted secure logistics provider, for all shipments.

  • Tracking details will be shared via email, SMS, or WhatsApp once your order is dispatched.

  • You can track your order directly through Sequel Logistics’ tracking system.

6. Custom & Personalized Orders

  • We accept custom and personalized orders. For special requests, please call us.

  • Processing time for customized pieces varies based on design complexity.

  • Cancellation & Exchange: Custom-made pieces cannot be refunded. However, exchanges may be possible. Contact us for assistance.

7. Lost, Delayed, or Damaged Shipments

  • If your order is delayed, reach out to us, and we will coordinate with our courier partner for updates.

  • All high-value jewellery shipments are insured for added security.

  • If your order arrives damaged, please report it immediately by emailing info@ornabyclassica.com or calling +91 8655336919, along with photos/videos of the package.

8. Returns & Exchanges Related to Shipping

  • If your order is damaged during transit, you are eligible for a return or exchange.

  • For incorrect or damaged items, Orna By Classica Jewellery will cover the return shipping costs.

  • Please refer to our Return & Exchange Policy on our website for detailed information.

9. Packaging & Sustainability Initiatives

  • We use premium, eco-friendly packaging to maintain sustainability while ensuring quality.

  • Gift wrapping and special packaging options are available—contact us for gifting solutions.

For any assistance, feel free to reach out to our support team at info@ornabyclassica.com or call us at +91 8655336919.

✨ Thank you for shopping with Orna By Classica Jewellery! ✨