15-Day Returns Policy

We offer a 15-day money-back, no-questions-asked policy for products purchased from Orna By Classica within India. A 100% refund of the invoice value will be provided for products returned within 15 days. This policy applies to:

• Diamond Jewelry
• Solitaire Jewelry
• Platinum Jewelry
• Plain Gold Jewelry

Note: This policy is not applicable to Loose Solitaires and Personalized/Customized Products.

Conditions:

• Products must be returned in proper condition and in the original packaging.
• Products will undergo a QC check after being received at our headquarters.
• Refunds will be processed within seven working days.
• Free shipping is available for products returned within 15 days.

Lifetime Exchange Policy

We offer a Lifetime Exchange Policy for products purchased from Orna By Classica within India. This policy allows you to upgrade your previous purchase.

Details:

• Applicable after 15 days of purchase.
• Products can be exchanged for another product of the same or higher value.
• Any discounts, free gifts, or making charges will be deducted from the exchange value.
• Exchange value will be calculated based on the current market rate as per policy.
• If you received any gift while making your purchase, we will deduct the equivalent value, as applicable. You can also choose to return the gift received.

Conditions:

• Products will undergo a QC check, and the process will take at least seven working days.
• A shipping charge of 500 INR will be deducted from the final exchange value.

Lifetime Buyback Policy

We offer a Lifetime Buyback Policy for products purchased from Orna By Classica within India. This policy applies to:

• All Jewelry purchased from Orna By Classica.
• Loose Solitaires valued up to 4 lakh INR.

Details:

• Applicable after 15 days of purchase.
• Refunds will be processed according to the buyback policy.
• Any discounts, free gifts, or making charges will be deducted from the buyback value.

Conditions:

• Products will undergo a QC check, and the process will take at least seven working days.
• A shipping charge of 500 INR will be deducted from the final buyback value.

Policy Summary Table